| In the world of gas furnaces, the name Goodman | | | | Goodman gas furnace tends to be a very well |
| seems to stick out. What generally makes any | | | | built unit that does what it says, and when a unit |
| name stick out in an industry is a following of | | | | does defect, even in the 10th year of use, the |
| satisfied customers in both the private and | | | | company is quick to replace it. Luckily for them, |
| industrial sectors. We can deduce that this | | | | this is rare, and the few instances where they've |
| company has had plenty of satisfied customers, | | | | had to replace a unit, it usually happens in the first |
| and it has, but what do you think stands out with | | | | couple years due to a random manufacturing flaw |
| these customers? Is it a warranty they offer | | | | we're guessing. |
| which covers the unit they sell for 10 years unit | | | | The Goodman gas furnace company has some |
| replacement or the life time heat exchanger | | | | interesting and valuable philosophies that I believe |
| replacement policy? We believe it is both of these | | | | have worked out well for them. They convert |
| things as well as the service they offer. | | | | some, actually a good chunk of their profits into |
| In today's business world, if a company makes all | | | | research and development so they essentially |
| sorts of claims then doesn't come through on | | | | build better products year after year. They are |
| their word, say for example they refuse to | | | | environmentally conscious as a company and build |
| replace a unit that is damaged after 2 years and | | | | their units with parts and concepts that do their |
| the defect was due to manufacturing, then they | | | | best to conserve the environment, and they have |
| will risk damaging their entire reputation. With | | | | some pretty bold warranties considered by many |
| today's digital age, word of mouth carries from | | | | to be the best out there. To many, good service |
| sea to shining sea, from one corner of the earth | | | | and warranties are great, but how a company is |
| to the other and a companies reputation can be | | | | run, and their customer service are as important |
| ruined in a single day, especially if they service a | | | | as the product itself. Goodman gas furnaces |
| lot of people, or sell their product worldwide. The | | | | seem to realize this. |